This Podcast made by our teacher Iria
Varela Campo is about the most unusual complaints and requests that hotel
chains employees around the world have received in the last year.
The students will have to choose one of
them and put themselves in the shoes of the hotel manager to respond to the
customer's claim in the best possible way.
The objective of the activity is to formally
express a disagreement, providing solutions to the problem and encompassing the
vocabulary studied in the unit.
El alumnado tendrá que escoger una de
ellas y ponerse en la piel del manager del hotel para responder a la
reclamación del cliente de la mejor manera posible.
El objetivo de la actividad es expresar de
manera formal una inconformidad, dar soluciones al problema y englobar el
vocabulario tratado en la unidad.
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